Returns and refunds
Does a product not suit your home after all? Then you can send it back within 14 days of receipt. Below you'll read how returns work at Studio Nokk and when you get your money back.
-
14 days to change your mind
From the day of receipt. -
Send it back yourself
The return costs are yours. -
Money back within 14 days
To your original payment method. -
Personalisation
Cannot be returned.
How to send an order back
Register your return
Within 14 days of receipt, send an email to info@studionokk.nl with your order number and the product you are returning.
Pack it well
Send the product back unused, if possible in the original box with the paper filling.
Send your parcel
Send it within 14 days of registering to Studio Nokk, Mast 5, 3891 KE Zeewolde, the Netherlands. Keep the proof of postage.
You get your money back
Within 14 days of registering, as soon as we have received your return or you have sent the proof of postage.
Return conditions
- You register your return within 14 days of receiving your order.
- The product is unused and undamaged. Looking at it and trying it out as you would in a shop is of course fine.
- You pay the costs of sending it back yourself.
- If you return the whole order, you also get the standard shipping costs of the outbound shipment back.
- Products with your own name or text are made specially for you. These cannot be returned.
Damaged or not what you expected?
Does a product arrive damaged, or is something wrong with your order? Then you don't have to send it back at your own expense. Email a photo and your order number to info@studionokk.nl and we'll find a solution together.
Questions about returns
How long do I have to return?
You have 14 days to change your mind from the day you receive your order. Within that period you register your return with us. After that you have another 14 days to send the parcel back.
Who pays the return costs?
The costs of sending it back are yours. You choose the carrier yourself. We recommend sending the parcel with a tracking code and keeping the proof of postage.
When do I get my money back?
You get the purchase amount back within 14 days of registering, as soon as we have received the parcel or you have shown that it has been sent. We refund via the payment method you ordered with.
Can I return a personalised product?
No. A product with your own name or text is printed specially for you and is therefore excluded from the right of return. If it is damaged or the personalisation is wrong, please contact us.
Can I exchange a product for another colour?
Send us a message via the contact page with your order number and the colour you're looking for, and we'll see together what's possible.
Which address do I send my return to?
Send your return to Studio Nokk, Mast 5, 3891 KE Zeewolde, the Netherlands. Always register your return by email first, so we recognise your parcel.